DECEMBER 4TH-5TH, 2021
:
:
:
FAQ

Coming together virtually to shuffle because everyone needs an army

Santa Shuffle and COVID-19

The Santa Shuffle team is committed to ensuring the health and safety of every participant. As the COVID-19 pandemic continues, we are turning this year’s event into a virtual experience! Although aspects of our event have changed this year, our commitment to helping our vulnerable neighbours remain as strong as ever.


Will there be a physical event?

There will be no physical event this year. Due to COVID-19, we have reimagined Santa Shuffle to be a virtual event. We encourage participants to complete the fun run/walk on their own in their community or with their team with physical distancing practices in place. Don’t forget to dress up for your run/walk and spread the joy and festivities of the season with your community!

When will the event take place?

This year, the event will begin on Saturday, December 4th and end on Sunday, December 5th, 2021. We will be broadcasting an event kick-off on our Facebook page to help you prepare for your run/walk ahead.

Can I purchase a winter pompom hat?

Winter pompom hats can be purchased for $12.50 CAD during registration. Participants will also receive a winter pompom hat as a pledge incentive for raising $50 or more.

Will there be capped registrations this year?

Yes, the Santa Shuffle will be running at a reduced capacity for the 2021 event at a limit of 5,000 participants.

Will there be shirts this year?

Event shirts will be available to each participant and is included in the registration fee.
*Sizes based on availability.

Will there be medals this year?

Yes! Every participant will receive a medals with their race kit.

If there is no physical event, how will I pick up my race kit?

Race kits can be picked up at your local Running Room store or at a Salvation Army location near you. Please visit your local Santa Shuffle page for more details regarding race kit pick-ups.

Where do the proceeds from the Santa Shuffle go?

The proceeds from each race support local Salvation Army initiatives. 100% of the proceeds stay in the community where they were raised to fund local Salvation Army community family service programs.

I’m not sure I can run the entire 5km, can I walk?

Yes! This fun-run is for all ages and skill levels. You can walk, run, prance or shuffle your way to the finish line.

Is the race timed?

The Santa Shuffle is not a timed race, rather a fun event with a clock!

Where can I pick up my race kit?

Visit your local event info page for race kit pick up locations!

How can I prepare for running in the cold?

Click here for tips for running in the cold!

I want to volunteer! How do I sign up?

For volunteer opportunities, check your local event info or contact your local race director.

Can my teammates fundraise online?

Yes! For an individual team member to collect pledges online, they first need to make a member profile on RunningRoom.com. Their email address will then connect with the Pledge an Athlete link.

I registered online, but people who are trying to sponsor me are unable to find my name on the Search for an Athlete link. How do I fix this?

Your name may be hidden from the public due to your profile settings.

I registered at my local Running Room store, will my name be on the confirmation list?

Since walk-ins are registered manually, there may be a delay in updating the list. You name should appear in 1-2 weeks after you register!

We have 12 members of our team, but I can only register 10. How should we register?

Since 10 is the max number for a team, you can enter two groups of 6 instead. Turn this into a fundraising competition for awards and prizes!

Can some members of our team participate in the 5km and others participate in the 1km?

Yes! Just be sure to let the team know when you pick up your race kit.

How do I participate in the refund registration to receive free registration?

To participate, a participant must register online and pay the applicable registration fee. After the participant raises over $100 online through the dashboard before November 1, 2021 at 11:59 PM, they will receive a refund on their registration fee to their credit card. Individual registrations only. Processing fees are not eligible for refund.

When is the deadline for free registration?

To receive free registration, participants must fundraise $100+ before November 1, 2021 at 11:59 PM.

Can I receive a registration refund if I fundraise offline?

Only participants who fundraise online through our dashboard before November 1, 2021 at 11:59 PM are eligible for refund registration.

I raised over $100 before Nov. 1. How will I receive a refund of my registration?

Your registration fee will be refunded to the credit card you used to register. Processing fees are not eligible for refund.

If my T-shirt doesn’t fit, can I exchange it?

To help limit the spread of COVID-19, we will not be offering exchanges for shirts this year.

How can I stay up to date with the Santa Shuffle info?

Follow us on Facebook or Twitter for the most up to date info on the #SantaShuffle!

Still need a question answered? Contact us!