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Foire aux questions

  • When will the event take place?
    This year, the event will take place on Saturday, December 7, 2024
  • Can I purchase the pledge incentive item?
    Yes! Pledge incentive items can be purchased upon registration. Participants will also receive a pledge incentive for raising $50 or more.
  • Will there be shirts this year?
    Event shirts will be available to each participant and is included in the registration fee. *Sizes based on availability.
  • Will there be medals this year?
    Yes! Every participant will receive a medals with their race kit.
  • Where do I pick up my race kit?
    Race kits can be picked up at your local Running Room store or at a Salvation Army location near you. They will also be available for pick-up on race day. Please visit your local Santa Shuffle Race Roster page for more details regarding race location and race kit pick-ups.
  • Where do the proceeds from the Santa Shuffle go?
    The proceeds from each race support local Salvation Army initiatives. 100% of the proceeds stay in the community where they were raised to fund local Salvation Army community family service programs.
  • I’m not sure I can run the entire 5km, can I walk?
    Yes! This fun-run is for all ages and skill levels. You can walk, run, prance or shuffle your way to the finish line.
  • Is the race timed?
    The Santa Shuffle is not a timed race, rather a fun event with a clock!
  • Where can I pick up my race kit?
    Visit your local event Race Roster page for race kit pick up locations!
  • How can I prepare for running in the cold?
    Here are tips for running in the cold:
  • I want to volunteer! How do I sign up?
    For volunteer opportunities, check your local event Race Roster page or contact your local race director.
  • Can my teammates fundraise online?
    Yes! For an individual team member to collect pledges online, they first need to register for the event on Race Roster. A donation page will be created for each member and team.
  • I registered online, but people who are trying to sponsor me are unable to find my name on Race Roster. How do I fix this?
    Your name may be hidden from the public due to your profile settings.
  • I registered at my local Running Room store, will my name be on the confirmation list?
    Since walk-ins are registered manually, there may be a delay in updating the list. You name should appear in 1-2 weeks after you register!
  • We have 12 members of our team, but I can only register 10. How should we register?
    Since 10 is the max number for a team, you can enter two groups of 6 instead. Turn this into a fundraising competition for awards and prizes!
  • Can some members of our team participate in the 5km and others participate in the 1km?
    Yes! Just be sure to let the team know when you pick up your race kit.
  • How do I participate in the refund registration to receive free registration?
    To participate, a participant must register online and pay the applicable registration fee. After the participant raises over $100 online through the dashboard before December 1, 2024, at 11:59 p.m., they will receive a refund on their registration fee to their credit card. Individual registrations only. Processing fees are not eligible for refund.
  • When is the deadline for free registration?
    To receive free registration, participants must fundraise $100+ before December 1, 2024, at 11:59 p.m.
  • Can I receive a registration refund if I fundraise offline?
    Only Individual Participants who fundraise online through our dashboard before December 1, 2024, at 11:59 p.m., are eligible for refund registration. Not applicable for Group Registrations.
  • I raised over $100 before December 1. How will I receive a refund of my registration?
    Your registration fee will be refunded to the credit card you used to register. Processing fees are not eligible for refund.
  • If my T-shirt doesn’t fit, can I exchange it?
    Exchanges will not be available for event shirts.
  • How can I stay up to date with the Santa Shuffle info?
    Follow us on Facebook or Twitter for the most up to date info on the #SantaShuffle!
  • Still need a question answered?
    Contact us! Please email Santa.Shuffle@salvationarmy.ca
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