SATURDAY, DECEMBER 7TH, 2019
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FAQ

When does registration open?

Registration is now open! Visit our Register by City page before Nov 3 to take advantage of early bird pricing.

Where do the proceeds from the Santa Shuffle go?

The proceeds from each race support local Salvation Army initiatives. 100% of the proceeds stay in the community where they were raised to fund local Salvation Army community family service programs.

I’m not sure I can run the entire 5km, can I walk?

Yes! This fun-run is for all ages and skill levels. You can walk, run, prance or shuffle your way to the finish line.

Is the race timed?

The Santa Shuffle is not a timed race, rather a fun event with a clock!

Where can I pick up my race kit?

Visit your local event info page for race kit pick up locations!

How can I prepare for running in the cold?

Click here for tips for running in the cold!

I want to volunteer! How do I sign up?

For volunteer opportunities, check your local event info or contact your local race director.

Can I bring a stroller?

Each location has a unique track, some allow strollers and some do not. Check your local event info for more information or contact your local race director before bringing a stroller.

Can I bring my pet dog?

Each event is unique, check your local event info or contact your local race director before bringing your pet to the event. Service dogs are always welcome.

Can my teammates fundraise online?

Yes! For an individual team member to collect pledges online, they first need to make a member profile on RunningRoom.com. Their email address will then connect with the Pledge an Athlete link.

Still having issues? Contact the National Race Director.

I registered online, but people who are trying to sponsor me are unable to find my name on the Search for an Athlete link. How do I fix this?

Your name may be hidden from the public due to your profile settings. Contact the National Race Director for assistance.

I registered at my local Running Room store, will my name be on the confirmation list?

Since walk-ins are registered manually, there may be a delay in updating the list. You name should appear in 1-2 weeks after you register!

We have 12 members of our team, but I can only register 10. How should we register?

Since 10 is the max number for a team, you can enter two groups of 6 instead. Turn this into a fundraising competition for awards and prizes!

Can some members of our team participate in the 5km and others participate in the 1km?

Yes! Just be sure to let the team know when you pick up your race kit.

How do I participate in the refund registration to receive free registration?

To participate, a participant must register online and pay the applicable registration fee. After the participant raises over $100 online through the dashboard before November 1, 2019 at 11:59 PM, they will receive a refund on their registration fee to their credit card. Processing fees are not eligible for refund.

When is the deadline for free registration?

To receive free registration, participants must fundraise $100+ before November 1, 2019 at 11:59 PM.

Can I receive a registration refund is a fundraise offline?

Only participants who fundraise online through our dashboard before November 1, 2019 at 11:59 PM are eligible for refund registration.

I raised over $100 before Nov. 1. How will I receive a refund of my registration?

Your registration fee will be refunded to the credit card you used to register. Processing fees are not eligible for refund.

If my T-shirt doesn’t fit, can I exchange it?

Yes! Speak with your local race director on the day of the event or contact the National Race Director.

How can I stay up to date with the Santa Shuffle info?

Follow us on Facebook or Twitter for the most up to date info on the #SantaShuffle!

Still need a question answered? Contact us!